Below we have compiled answers to the most common questions frequently asked by our customers regarding the app MY-SAFETY-ASSISTANT. You did not find the answer to your question here? Please take a minute and contact us.
Messages will be updated during an active data connection. The approximate location can also be determined during a data connection without GPS. Warnings of the red category will also be sent by SMS (mobile phone connection is necessary).
As part of the settings all services (real-time tracking, news, warnings) can be deactivated with just one click.
No, the country setting can be adjusted manually for each information page.
Green announcements inform about general events, yellow warnings represent a negative influence for everyday life. Critical events, which require a reaction, are marked red.
All of the personal contacts who also have installed and activated the app, can be enabled by the user. The contact also needs to approve this action.
For the successful installation of the app on your mobile phone the following preconditions must be fulfilled:
- active data connection,
- enabled SMS service and
- Android version of minimum 4.1 or
- Apple version of minimum iOS 8.0.
Enter the 12-digit code as it is most convenient for you. You don`t have to pay attention to small and capital letters, spaces and dashes.
After login you can use MY-SAFETY-ASSISTANT for one year free of charge.
Please try to enter the code once more and check your e-mail address for possible spelling errors. If your own troubleshooting does not show any result, please send us an email.
The app is available for all Dr. Walter customers worldwide. For licensing reasons we cannot provide the app to customers who come from Denmark, Sweden or Norway.